...AND THEY FOUND A SMART CONNECT

In 2007, Nokia’s market share had slipped in the face of hungry rivals. But the handset giant used the slowdown as an opportunity to stage a comeback...

Okay, so the slowdown in India has not bothered the telecom players much. Yet, enhancing your market share by a whopping 10% (as per the 2009 Voice&Data Gold Book) within the year – and that too in the face of mean and hungry rivals – is no mean feat. And that’s precisely what Nokia India is going to town about.

“We have been committed to develop the market for mobile telephony and deliver the best ‘value mobile experience’ to customers across the nation’s geography,” Vineet Taneja, Marketing Director, Nokia India told 4Ps B&M. Taneja says that the handset major had realised early that the global meltdown would have little impact on the lower rung of the market. With the result that Nokia strategised accordingly and continued to focus heavily on their rural strategy by packing in features relevant to the customers in that segment.

For example, when a recent Nokia survey in emerging markets informed the company that ‘mobile phone sharing’ was a hot trend among existing and potential consumers, Nokia launched a slew of entry level phones with multiple phonebooks to make it easier for the users to share their mobile phones. The move turned out to be a key ‘wow factor’, particularly for India’s price sensitive joint families and sales are following suit. To deal with erratic power supply in far flung areas, some entry level phones even came with the ‘power saver mode’, allowing consumers to extend their talk time without running out of battery.

Not that they ignored their primary urban and semi-urban markets though. They have spiced up the smart phone market with a slew of launches over the last year, including the QWERTY-keyboard laced E75 and the stylish touchphone N97. The year also saw the Finish giant make a conscious effort to reposition itself as a service and solutions provider rather than a plain vanilla handset company. The more visible effects of the same have been the launch of Ovi services (on the lines of Apple’s App store) in the Nokia N97 and other forthcoming high end models that would enable the users to download a host of applications and customise their mobiles phones as per their individual preferences. In line with their new rural focus, Nokia has big plans for India’s hinterlands even in the service space. They’ve launched a service called Nokia Life Tools solution which offers agriculture related news, daily weather updates, apart from routine advice and tips to subscribers. For a slightly higher cost, subscribers can even monitor the closest market prices of three chosen crops.

Of course, reams have been written about how consumers turn to trusted brands during a slowdown and perhaps Nokia’s increased market share is simply a reiteration of its long standing reputation in the Indian market. Whatever the reason, gaining ground in these troubled times, especially when many other players have been losing market share, is worth an ovation. Do we hear some claps?

Surbhi Chawla

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Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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Fun for you, but they mean business

With over 90,000 members MHRIL is set for big move, but the road ahead is bumpy, says Neha Saraiya. Nevertheless, you enjoy your holidays, that’s all they want...

“Yes, the land is under litigation. But we are staying crucial financially. As we think we have a very strong case in Munnar property and above all we are proud of our resort as it is the first resort that we had set up,” gushes an effervescent Ramesh Ramanathan, MD, Mahindra Holidays and Resorts India Ltd (MHRIL). (For those who don’t know much about the whole episode, on July 3, 2007 an order was passed by the Sub-Collector, District of Devikulam canceling the assignment of the Munnar land to the company stating “it as an agricultural land.”)

But then the days have changed, today MHRIL has a rock solid number of members, 91,997 (as on May 31, 2009), and the list is growing at a CAGR of 32%. What’s more interesting is that the same Munnar resort now contributes around 2.17% to the overall revenues of the company (FY ‘09).

However, what has done a wonder for this holidaying arm of the Anand Mahindra Group is its unique business model. The company has an integrated model, which takes care of all its operations – marketing, acquisition of land, servicing of clients, providing value added services, and resort operation et al – under one entity. Thus this mixed business model not only enables the company to tone down the cost of operations considerably, but also provides an edge when it comes to adoption of a change. Probably that’s the reason for which the recent downturn that left all major hospitality players in despair, could not dent MHRIL much.


Ramanathan avers, “We are a company that is totally focused on domestic tourism. That is why we are in a way safe from global recession. Although we lost in the third quarter of last year, we covered it in the fourth quarter by focusing on customers, who have not been affected much by the slowdown like doctors, lawyers et al.” This can be well substantiated from the fact that almost all resorts of the company witnessed an occupancy rate of around 75% last year (69% members and 6% by non members). The company even successfully rolled out is Initial Public offer (IPO) last month for the expansion of some of its resorts and setting up of new projects to support its expansion strategy.

So is it all so good with MHRIL? Well, not exactly. There are few issues encompassing the credibility of the company. And the first one comes from its membership agreement. It is a long service obligation on part of both the company and its customers as the membership duration lasts for as long as 25 years where in the admission fee (60% of the total cost) and the entitlement fee (remaining 40%) needs to be paid on EMI basis. This is not only a burden on the part of the consumers for a quite elongated period, but also an obligation on the company to maintain its resorts for that stated time. The second problem for the company comes from the issue of demand seasonality and dependence on travel industry. Explains an industry analyst from Angel Broking, “The company relies on discretionary spending by consumers, which is a lot vulnerable to economic cycles.”

Meanwhile, in order to expand their portfolio now they are even looking at branding of their Spas, ‘Swastha’, so that it can be extended to cities as well. But how will that be possible when the company does not even have a pan India presence? Well, Ramnathan answers, “Currently we have around 23 resorts, but we have bought land in many parts of the country. Our focus will be to grow in India.” Presently MHRIL has resorts in the west and northern India only. Thus the challenges are humongous, but then that does not stop Ramanathan from dreaming big for his company, at least not at a time when the travel and tourism industry is set to contribute 8% to the Indian GDP.

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Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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AGRARIAN DREAMS

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Another area where the Mittal brothers are hunting for jewels is agri-business. Under full charge of the eldest in the trio, Rakesh Mittal, Bharti Del Monte is engaged in exporting fresh fruits and vegetables via the FieldFresh brand. Besides being the largest exporter of fresh baby corn in India, FieldFresh supplies fresh fruits and vegetables to modern retailers like Big Apple and its own retail venture, Easyday. The JV is now also flexing its muscles in the domestic market, with the recently launched Del Monte range of processed foods and beverages - including packaged fruits, ketchups, fruit drinks and range of Italian products. The Indian processed food market stands at a whopping $65 billion and is poised to grow at an annual rate of 12-15%. Translated for the Bharti Del Monte JV this promises a huge growth potential. So could the agri-business be Bharti’s next big leap?

“I don’t think so,” says Shushmul Maheshwari, CEO, RNCOS. His reasoning is based on the lack of a masses strategy so far in the business. Airtel has largely succeeded on the back of strong reach, accessibility and affordability. It reaches high end to low class consumer segments. Del Monte’s range of products, on the other hand, have a premium pricing as they are importing their entire range. He believes that Bharti’s premium pricing is to avoid the present cost pressures.

Perhaps Rakesh Mittal has a similar inkling. He plans to invest Rs.100 crore over the next year to set up a food processing facility at Hosur in Tamil Nadu. Bharti Del Monte would be able to churn out processed foods and beverages from here by 2010. That perhaps could be the Mittal ticket for a masses-led strategy and eventually market dominance. But even then, the road does not promise to be smooth. Bharti does need to deal with the intrinsic challenges of agri-business beyond its control like variations in quality of produce, APMC regulations, lack of standardisation, small land holdings, poor storage and transport infrastructure, et al. So that’s perhaps another cross!

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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No snoring please...

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An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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